Why are CRM Softwares so Important?

If you want your company’s business processes to be fully digitalized and the workflow and your staff to be customer-oriented, you should use ECOSH, the developing CRM software. In this article, we will explain, what CRM software applications do and the benefits that ECOSH will bring to your company.

With CRM (Customer Relationship Management), you record all the information required for the workflow in your company and the interaction of this information between your employee and customers. In this way, you establish sustainable relationships with your customers and increase your business profitability. Such software facilitates the above-mentioned recording process and provides services such as contact management, sales process management, and service management. CRM software is not only a customer focused tool, but also a tool that helps marketing activities. As it provides convenience in your customer relations management, it also enables your company to work in an integrated and compatible manner in itself.

With CRM solutions, you can gather all customer interactions of your company together and easily follow them. Thus, your communication with your customers will become more qualified and you will offer them better service.

With CRM, you speed up the sales process and monitor the performance of the sales team instantly.

It increases your marketing skills.

Thanks to CRM solutions, in the customer service always is worked on correct and up-to-date customer information. Thus, the quality of information, guidance and product and service delivery of the company increases.

It helps the corporate culture and the function to be permanent.

With CRM technologies, you can store digitally customer information in a way that the whole company can access and manage at any time. With ECOSH, a software that you can easily use when you are out of the office, because you can access it online, you can make an effective customer management from anywhere at any time.

What Does ECOSH Offer You?

ECOSH, a software suitable for businesses that are born with the need to plan for the continuation of production, provides fast and large-scale benefits to your company. While providing benefits from cost savings to increased productivity; at the same time, it makes it possible to bring a much more effective and fast decision mechanism to the management.

  • You can record customer information, meeting details, order status.
  • Through the data collected on a single platform, you ensure that all your authorized employees gather under the same roof with you and your business.
  • You monitor the delivery processes of the products and escape errors.
  • You can access customer information anytime and anywhere.
  • You can assign any task to your employee anytime and anywhere.
  • It speeds up the data flow between departments.

 

About TDG 

TDG was established to accelerate healthy technology development in society. TDG aims to be the world leader in technology development and execution in the field while providing services and solutions in consulting, system integration and business processes management

TDG, operating in EU and US, offers services and solutions to companies from diverse sectors including manufacturing, finance, sports, health, retail, distribution, media, space, telecom and logistics with its expertise and industry knowledge in the field of technology. In Technology Development Group, people, technology and business are working together to accelerate “Proactive Innovation“ and we are a “Trusted Partner“ for organizations to create their firm of the future, and we are the best place to work for employees. Technology Development Group commits to provide high performance to its stakeholders (customers, employees, community, and shareholders) with high ethical and responsible company policies.

Press contact : Corporate Communication | cc@td-grp.com

About ECOSH

Mobility and collaborative technologies profoundly change the way we work and consume. Leveraging TDG’s pioneer expertise, ECOSH helps our customers not just providing a better service, but an entirely better consumer and workforce experience. ECOSH helps field force of our customers to execute their business transaction faster, more accurate and in a secure way

ECOSH reduces the time it takes to respond to issues that were previously resolved by dispatching a technician to the employee’s device. This technology minimizes downtime, reduces cost of providing services, maximizes employee productivity, and keeps clients happy.